Privacy Policy

Introduction

20Twenty Lighting respects privacy as an important part of our relationship with our customers. The following privacy policy applies to all 20Twenty Lighting customers and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact administration at 1300 469 653

Collection of Information

To use the 20Twenty Lighting website, we may require information from you.

All correspondence may also be collected and stored, particularly regarding sales, support and accounts, including emails.

Any information collected by 20Twenty Lighting is collected via correspondence from you or your company. This may be via the telephone, e-mail, mail, fax or directly through our website.

Use of Collection Information

To provide our customers with our products and/or services, and a high level of customer service, we may require to collect details from you.

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the website, page access times and referring website address. This collected information is used solely internally for gauging visitor traffic, trends and delivering personalized content to you while you are at this website. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website, you can email us at service@20twentylighting.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at service@20twentylighting.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, e-mail, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

20Twenty Lighting uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at service@20twentylighting.com.au.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether to share your information with that party.

Third Parties

20Twenty Lighting may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

20Twenty Lighting does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the 20Twenty Lighting site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.20twentylighting.com.au

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

20Twenty Lighting Security Policy

20Twenty Lighting uses EWAY for its online credit card transactions. EWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the EWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by 20Twenty Lighting or any outside party.
  • All transactions are performed under 256 Bit SSL Certificate.
  • All transaction data is encrypted for storage within EWAY’s bank-grade data centre, further protecting your credit card data.
  • EWAY is an authorised third party processor for all the major Australian banks.
  • EWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by 20Twenty Lighting.

For more information about EWAY and online credit card payments, please visit www.EWAY.com.au

Refund/Returns Policy

If for any reason you are not completely satisfied with your purchase, we will give you a 30 day money-back guarantee from the time you receive the goods. Please email us at service@20twentylighting.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to indent or custom goods, and goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. 20Twenty Lighting will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Contact us
20Twenty Lighting welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: 1300 469 653

Office: 20Twenty Lighting, Suite 1304/213 Miller Street, North Sydney NSW 2060, AUSTRALIA

Warehouse: 6/3 Gibbes Street, Chatswood, NSW 2067, AUSTRALIA

E-mail: service@20twentylighting.com.au

Pickup/Delivery Policy

After ordering online, you will receive an email confirmation from EWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. All goods are pickup only from our warehouse address at: 6/3 Gibbes Street, Chatswood, NSW 2067, AUSTRALIA.

Delivery must be organised by the customer.

If you wish to query a pickup or delivery, please contact us at service@20twentylighting.com.au.